Terms & Conditions

1. Eligibility and accounts

You must be at least 18 years old, legally capable of entering a contract, and permitted to use the Service under applicable law. Account information must be accurate and kept current. You are responsible for safeguarding passwords, API keys, devices, and sessions and for activity performed through your account, except to the extent caused by our breach of law. Notify us promptly of suspected compromise. Accounts may not be sold, transferred, shared to evade limits, or created through automated or deceptive means. We may require identity, ownership, or payment verification before providing or restoring access.

2. Service scope

The Service provides hosted media-processing tools, storage features on eligible plans, and a documented API. Tools may depend on file structure, codecs, third-party infrastructure, and processing capacity. A successful job status means the configured operation completed; it is not a warranty that an output is suitable, complete, lossless, legally compliant, or compatible with every device. You must inspect outputs before publishing, distributing, deleting originals, or relying on them in production.

3. Acceptable use

You must not use, or help anyone use, the Service to:

• upload or process content without all required rights, licences, notices, and consents;
• infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights;
• create, possess, distribute, or facilitate unlawful, fraudulent, exploitative, abusive, or harmful material;
• process child sexual abuse material, non-consensual intimate content, or content that exploits a minor;
• upload malware, malicious payloads, corrupted data intended to attack systems, or unlawful personal data;
• probe, scan, reverse-engineer, scrape, disrupt, overload, or gain unauthorised access to any system;
• bypass quotas, payment controls, security controls, rate limits, file restrictions, or access boundaries;
• resell, sublicense, benchmark for publication, or provide the Service as a competing hosted service without our written consent;
• use outputs or metadata for unlawful surveillance, impersonation, deception, or rights-violating automation;
• violate sanctions, export controls, court orders, or any applicable law.

4. Your content and permissions

As between you and us, you retain ownership of files, metadata, instructions, and outputs you submit or generate (“Customer Content”). You grant us and our infrastructure providers a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, transform, create technical derivatives of, and delete Customer Content only as reasonably necessary to operate, secure, support, and comply with law in connection with the Service. This licence ends when the relevant content is deleted, subject to reasonable backup cycles, legal retention, and evidence preservation.

You represent and warrant that you control Customer Content or possess every permission required for us to process it as described. You are solely responsible for Customer Content, processing instructions, notices to data subjects, and the legality and accuracy of outputs. We do not acquire ownership of Customer Content and do not use it to train machine-learning models.

5. Content review and enforcement

We do not undertake to monitor all content and are not responsible for screening it. We may, but are not obligated to, investigate activity; preserve evidence; restrict a job, file, key, or account; remove content; and cooperate with rights holders, service providers, regulators, or law enforcement when we reasonably believe this is necessary to enforce these Terms, protect users or systems, prevent harm, or comply with law. We may act without advance notice where delay could increase risk or liability.

6. Plans, paid periods, and taxes

Unless checkout expressly states otherwise, paid dashboard plans are purchased as one-time service periods through Razorpay and do not renew automatically. Purchasing or renewing a plan activates or extends access for the period displayed at checkout. Prices, included credits, limits, and features may change for future purchases. Taxes, duties, bank charges, foreign-exchange charges, and payment-provider fees may apply and are your responsibility unless applicable law requires otherwise.

Credits and plan allowances are service units, not money, stored value, or property. They have no cash value, may not be transferred or resold, and may be subject to the plan period or conditions presented at purchase. We may correct credit balances affected by error, fraud, chargeback, duplicate allocation, or abuse. Estimates shown in the interface are informational; actual processing charges may vary with the selected operation, duration, resolution, and other documented factors.

7. API access

API access is authenticated by secret keys and charged from the associated prepaid credit balance. You must store keys server-side, rotate exposed keys, use only documented endpoints, and comply with current technical and rate limits. You are responsible for requests made with your keys. We may revoke or rotate keys, reject requests, change non-guaranteed limits, or suspend API access where needed for security, capacity, abuse prevention, legal compliance, or breach of these Terms. No service-level commitment or backward-compatibility guarantee applies unless stated in a separate signed agreement.

8. Final sales, credit corrections, and payment disputes

Except where non-waivable applicable law requires otherwise, all completed purchases are final, non-cancellable, and non-refundable. We do not offer monetary refunds. A paid plan is a one-time service period, cannot be cancelled after payment is captured, and remains available until its stated expiry; stopping use does not create a refund, credit, extension, or replacement. Prepaid API credits likewise cannot be cancelled, redeemed for cash, transferred, or refunded. The Service may restore credits consumed by a qualifying failed API job. That restoration is an internal service-credit correction, not a monetary refund or cash entitlement. Contact us promptly with the payment identifier if you believe a charge is duplicated or incorrect. Chargebacks or payment reversals may result in immediate account restriction while the matter is investigated.

9. Usage limits and storage

We may enforce file-size, resolution, concurrency, monthly-credit, frame-sampling, storage, retention, request-rate, and other limits. Limits can differ by plan and may be measured by our systems. Jobs may be queued, rejected, cancelled, or throttled when limits are reached or capacity is constrained. Temporary inputs and outputs may expire without notice. Saved outputs remain subject to storage quotas and retention controls. The Service is not a backup service; keep independent copies of all important inputs and outputs.

10. Our intellectual property and feedback

The Service, software, interfaces, documentation, branding, designs, and all related intellectual property are owned by or licensed to us. These Terms grant only a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with the applicable plan. If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and commercialise them without restriction or compensation, without identifying you.

11. Third-party services

The Service depends on third-party payment, authentication, hosting, storage, database, email, network, and media-processing providers. Their availability, security practices, and terms are outside our control. Links or integrations do not constitute an endorsement. We are not responsible for third-party services or for loss caused solely by their acts or omissions, to the maximum extent permitted by law.

12. Changes, maintenance, and beta features

We may add, modify, limit, suspend, replace, or discontinue tools, formats, APIs, plans, or the Service, temporarily or permanently. We may perform maintenance without notice where necessary. Preview, beta, free, experimental, and anonymous features may be changed or withdrawn at any time and may contain defects. Where required by law, we will provide appropriate notice of material changes affecting a paid service period.

13. Suspension and termination

You may stop using the Service at any time. We may suspend, limit, or terminate access immediately for actual or suspected breach, unlawful activity, non-payment, chargeback, security risk, sanctions exposure, excessive load, risk to other users, or legal or provider requirements. We may also terminate a free account or discontinued service on reasonable notice where practicable. Upon termination, licences granted to you end, outstanding amounts remain due, and content may be deleted. Sections intended by their nature to survive—including payment, ownership, disclaimers, liability, indemnity, and dispute terms—will survive.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, compatibility, availability, security, or error-free operation. We do not warrant that files can be processed or recovered, that outputs will preserve quality or metadata, or that temporary or saved data will never be lost. No oral or written information creates a warranty not expressly stated in these Terms. Nothing here excludes a warranty or consumer right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, Deepsoch AI and its owners, personnel, affiliates, and providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, goodwill, opportunity, business, data, content, or use; replacement-service costs; or claims arising from unauthorised account activity, output defects, deletion, interruption, or third-party services, even if advised of the possibility. Our aggregate liability arising from the Service or these Terms will not exceed the amount you actually paid us for the Service during the three months immediately preceding the event giving rise to the claim. These limits apply across all theories of liability and do not limit liability that applicable law does not permit us to limit.

16. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Deepsoch AI and its owners, personnel, affiliates, and providers from third-party claims, proceedings, losses, penalties, damages, and reasonable legal costs arising from your Customer Content, instructions, use or misuse of the Service, violation of these Terms or law, infringement of another person's rights, or dispute between you and your customer or data subject. This obligation does not apply to the extent a claim was caused by our wilful misconduct or a liability that cannot lawfully be shifted.

17. Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including internet or cloud outages, provider failures, cyberattacks, power failures, labour disputes, natural disasters, epidemics, governmental action, war, civil disorder, or failures of telecommunications or payment networks.

18. Governing law and disputes

These Terms are governed by the laws of India. Before commencing formal proceedings, each party will make a good-faith effort for 30 days to resolve a dispute after written notice. Subject to non-waivable consumer rights, unresolved disputes will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 by one mutually appointed arbitrator. The seat and venue will be Bengaluru, Karnataka; the language will be English; and proceedings will be confidential to the extent permitted by law. Courts in Bengaluru will have exclusive jurisdiction over interim relief, enforcement, and matters not capable of arbitration. Nothing here prevents an eligible consumer from using a statutory consumer forum where that right cannot be waived.

19. General terms

These Terms, the Privacy Policy, plan terms shown at purchase, and any signed order form constitute the entire agreement regarding the Service. A signed order form controls only to the extent of an express conflict. You may not assign these Terms without our written consent; we may assign them in connection with a reorganisation, financing, merger, acquisition, sale of assets, or transfer of the Service. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Headings are for convenience only.

20. Changes and contact

We may update these Terms by posting a revised version and effective date. For material changes, we may also provide notice through the Service or account email where appropriate or legally required. Continued use after the effective date means you accept the revised Terms; if you disagree, stop using the Service.

Legal notices and questions may be sent to contact@deepsoch.ai. Please include your account email and enough detail for us to identify and respond to the matter.